FAQ’s

How can you offer free shipping?

We calculate an average for shipping across Australia.  Often we absorb the cost.  If you are purchasing a large item, email us to see you can collect for a bit of discount.  We have many warehouses we ship from and they may be in your state.

Can I cancel my order?

Once you have completed your checkout you may or may not be able to change/cancel your order.

If it is already in the shipping process, it may not be able to be cancelled.  Please email us as soon as possible on admin@bohodesigns.com.au.  We are always available and have access to our emails at all times

Do you offer change of mind refunds?

Short answer is unfortunately no.  We try our absolute best to provide you will quality, value for money products.  If you have any questions regarding your products, please email us and we will do our best to provide you with ease of mind for your purchase.

What if my product arrives damaged/faulty?

No problem.  Boho Designs ensures to take full responsibility to act on your behalf to any of our suppliers.  Each supplier may have different processes.  You must contact us within 48 hours of receiving your product for this to be done efficiently.  Please take as many photos as possible.

If the damage is obviously done during delivery, refuse to accept the delivery and contact us immediately.

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible.

What may happen

  • suggestion of self repair (with compensation from us to you)
  • offer a partial or full store credit coucher or refund
  • arrange for the product to be returned to us or our supplier

If there is a fault all costs will be covered by us.

If an item arrives with missing parts, is faulty or defective due to manufacturing, take photos to clearly show the problem and contact us at admin@bohodesigns.com.au and we will work together with you to find a solution you are happy with.

We may

  • send any missing parts
  • suggest a self repair (we will offer some compensation to you)
  • Replace the product (if available)
  • Offer an alternate product
  • Offer a partial store credit or refund

This section does not cover

  • damage from improper assembly or any modifications
  • damage made from your own handling during assembly
  • any minor trivial variations in dimensions, colour, grain or finish
  • insignificant minor imperfections or superficial blemishes

Unless you notify Seller to the contrary by email within seven (7) days of delivery of any Products and such notification is confirmed by return email within seven (7) days of its receipt by Seller, the Products shall be deemed to have been accepted by you

Can I exchange my product?

This will be at the discretion of Boho Designs and any costs will be covered by you.   As we do often use third parties it may not be an option.

Do you ship outside Australia?

No we only ship within Australia and do our best to cover all postcodes

Other General Information

At Boho Designs, we source a range of furniture and homewares that can come direct from our warehouse in Adelaide, or direct from the manufacturer or wholesaler in different locations around Australia. We do this to reduce delivery charges as much as possible as this can make a big difference in the overall cost of your dream purchase.

We currently only ship within Australia

We do our best to dispatch in a timely manner and will send you your tracking details.

Delivery of items can be subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. We do everything in our power to keep our website up to date, but if the item is not longer in stock we will advise you of the expected arrival date or offer a refund.

If an item is faulty please let us know within 48 hours of receiving your delivery. We will arrange to have it replaced as soon as possible.  We do not however, offer refunds for change of mind.  Any refunded amounts or store credits will not be returned until item is received back.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

UNDELIVERABLE POSTCODES

We try our best to include all the undeliverable postcode on this list, however Australia is wide and some areas very hard to get to (That’s why we love it).  So if you are in the below suburbs, please contact us we can do our best to get a quote for you from a different courier.

Please contact us if you have any questions regarding your location and delivery at admin@bohodesigns.com.au

Undeliverable Postcodes

SA 5701

WA 6740 6743

TAS 7151

Bulky items

NT 0800-0999

NSW 2641 2717 2831 2898 2899

QLD 4184 4421 4450-4499 4680 4700-4805 9920-9959

SA 5701

WA 6055

TAS 7151

WA 6215-6799 6700-6799

Rugs

Your item will be shipping within 7 days, however, shipping can be delayed during high volume periods, extreme weather conditions or other unexpected circumstances (Keep away COVID!!!)

Risk in the products passes to you on commencement of delivery.  We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company may not travel past the ground floor front door.

We cannot deliver to PO boxes or Parcel Lockers

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also that are inaccessible with standard courier and delivery services.  In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

Our delivery partners may leave a card at the address and you will need to pick up the delivery from their dispatch centre or contact the courier company to arrange for re-delivery

For the delivery hours and days, please contact our courier partners directly.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

RETURNS FOR RUGS

DAMAGED OR FAULTY RETURNS:

1. You need to notify us as soon as possible in the unlikely event that your item arrives damaged or faulty. Please send an email to admin@bohodesigns.com.au  (after which one of our team will contact you). All claims must be reported strictly with in 24 hrs of purchase or delivery .

2. Damaged or faulty items are required to be unused and in its original condition and packaging.

3. In order to assist the return process, you may be required to fill in a return form or to send us images of the damage for preliminary assessment. Please do not attempt to return the items before speaking to one of our team.

4. If after the preliminary assessment our specialists assess and approve the return, our Customer Care Team will contact you to proceed with the return process. Depending on if it is a minor or major defect, Boho Designs will arrange a replacement or give you a store credit or rebate of part or all of the Product price.

5. If after the preliminary assessment our team decides that the Product needs to be sent back for further examination to ascertain if there is a defect with the Product, our Customer Care Team will contact you to arrange the return of the Product. You will not be charged for freight or shipping. We will arrange the pickup of the items from you. If the Product is found not to have a defect, you may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the Product is collected.

6. It does not constitute a defect, if, in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care, using the Product in any commercial, contract, rental, trade, institutional or other non-residential use.

7. Our  Handmade Natural Fiber Rugs DO NOT come with any warranty. Our hand made rugs are individually hand made and hand woven by fair trade cottage industry weavers/ artists and each piece is unique and different to the other and as such they are subject to the following variations, which are not considered faults or defects:

a) Size: being a hand made article, the size can vary by +/-3% from the size ordered.

b) Colour: Every effort is made to ensure there is minimal colour variation however some variation can be expected.

c) Fading: Placing rugs in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.

d) Design & Construction: Minor variations may be evident, which is due to the fact that the product is a handmade item including line/weave thickness.

e) Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic of carpets and rugs.

f) Shedding: Our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibers, this is a normal process. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner.

g) Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors.

h) Pop ups: Due to the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.

i) Fumigation smell. AQIS – the Australian Quarantine and Inspection Service – works to protect Australia’s unique natural environment and economic assets from many pests and diseases found in other parts of the world. Common items of quarantine concern include:  wooden items; rugs; carpets; skins; feathers; straw; paper; cardboard; etc. Treatments applied for biosecurity purposes are part of measures used in managing the risk of introduction of exotic pests and diseases.  There can be a residual smell left after the fumigation treatment which will air itself out within few weeks of opening the packaging if left in a well ventilated space.